Frequently Asked Questions
Have a question about your LeisureVybz scrubs? Find help with sizing, care, shipping, and orders below.
Sizing & Fit
How do I choose the right size?
Check our Size Guide and the fit information for your chosen style before ordering. Fit may vary between collections. If you’re unsure, email leisurevybz@gmail.com with the style you’re interested in and your measurements. We’re happy to help.
What sizes do you offer?
Available sizes vary by style and colour. Please check the size options on each product page for current availability.
Are your scrubs sold as sets or individual pieces?
Check the product title and description to see exactly what’s included. A complete scrub set includes a top and pants; items listed separately include only the named piece.
Can I choose different sizes for my top and pants?
If you need different top and pant sizes, email leisurevybz@gmail.com before ordering. We’ll confirm whether we can accommodate your request for your chosen style.
Fabric & Care
What fabric are your scrubs made from?
Fabric blends vary by collection. Refer to the individual product description for details about your chosen style. If you need more information before purchasing, contact us.
How should I wash my scrubs?
Always follow the care instructions on your garment’s label. Care requirements may vary by fabric and style.
Shipping & Local Pickup
Do you ship across Canada?
Yes, we ship across Canada. Please review our Shipping Policy for processing information and delivery estimates. Processing is the time needed to prepare your order; delivery time begins after it has shipped.
How much does shipping cost?
Shipping charges and any applicable shipping discounts are shown at checkout before you complete your purchase. See our Shipping Policy for more details.
How do I track my order?
Once your order ships, you’ll receive a shipping confirmation email with tracking information. If you haven’t received it, check your spam or junk folder, or email us with your order number.
Do you offer local pickup in Edmonton?
Yes! Local pickup is available in Edmonton by appointment. To arrange pickup, email leisurevybz@gmail.com. Please wait until your pickup time and location have been confirmed before travelling.
When will my preorder ship?
Preorders have a different timeline from in-stock items. Review the estimated shipping information for your preorder before purchasing. If a shipping estimate is not listed, contact us before placing your order.
Orders, Returns & Exchanges
Can I return or exchange my order?
Eligibility depends on the item and the conditions in our Refund & Exchange Policy. Please review the policy for the return window, item requirements, and exclusions before purchasing.
To request a return or exchange, email leisurevybz@gmail.com with your order number and details. Contact us before sending any items back.
Can clearance items be returned or exchanged?
Check the product listing and our Refund & Exchange Policy before purchasing clearance items. Any final-sale designation will affect return or exchange eligibility.
Can I change or cancel my order?
Email leisurevybz@gmail.com as soon as possible with your order number and requested change. We’ll check your order’s status and let you know what’s possible. Changes and cancellations cannot be guaranteed once processing or shipping is underway.
What if I receive the wrong item or an item with a problem?
Please email leisurevybz@gmail.com promptly with your order number, a description of the issue, and clear photos where relevant. We’ll review the details and help with the next steps.
Discounts & Promotions
Where can I find current offers?
Check our website for current promotions and follow us on Instagram at @leisurevybz for updates. Each offer has its own eligibility requirements and exclusions.
Can I combine discount codes or use them on clearance items?
Please check the terms of the specific promotion. Review your order total before completing checkout to confirm that your expected discount has applied. If something doesn’t look right, contact us before purchasing.
Still Have Questions?
We’re happy to help you shop with confidence.
Email: leisurevybz@gmail.com
For questions about an existing order, please include your order number so we can assist you more quickly.
Comfort • Confidence • Care